Terms and Conditions

Terms and Conditions

 

Conditions of Use & Sale

Last updated on 07 November, 2019

Welcome to cannastore.com.

CannaStore SARL and/or their affiliates (“CannaStore“) provide website features and other products and services to you when you visit or shop at cannastore.com (the “website“), use CannaStore devices, products, or services, use CannaStore applications for mobile, or use software provided by CannaStore in connection with any of the foregoing (collectively “CannaStore Services“). Please see our Privacy Policy, our Cookies Policy, to understand how we collect and process your personal information through CannaStore Services. CannaStore provides the CannaStore Services and sells our products to you subject to the conditions set out on this page. cannastore.com is the trading name for CannaStore.

  • Conditions of Use
  • Conditions of Sale

Conditions of Use

Please read these conditions carefully before using CannaStore Services. By using CannaStore Services, you signify your agreement to be bound by these conditions. We offer a wide range of CannaStore Services, and sometimes additional terms may apply. When you use a CannaStore Service (for example Your Profile, Gift Cards or CannaStore applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that CannaStore Service (“Service Terms“). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control. This agreement and the Service Terms shall collectively be referred to herein as the “Agreement”.

  1. ELECTRONIC COMMUNICATIONS

When you use any CannaStore Service or send e-mails to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the website or through the other CannaStore Services, such as our Message Centre. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

  1. RECOMMENDATIONS AND PERSONALISATION

As part of the CannaStore Services, we will recommend features, products, and services, including third party ads that might be of interest to you, identify your preferences, and personalize your experience.

  1. COPYRIGHT, AUTHORS’ RIGHTS AND DATABASE RIGHTS

All content included in or made available through any CannaStore Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of CannaStore or its content suppliers and is protected by Luxembourg and international copyright, authors’ rights and database right laws. Additionally, CannaStore owns all right, title and interest in the CannaStore Services. The compilation of all content included in or made available through any CannaStore Service is the exclusive property of CannaStore and is protected by Luxembourg and international copyright and database right laws.

You may not extract and/or re-utilize parts of the content of any CannaStore Service without our express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of any CannaStore Service, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any CannaStore Service (e.g. our prices and product listings) without our express written consent.

  1. TRADEMARKS

CannaStore’s trademarks such as: graphics, logos, page headers, button icons, scripts, and service names included in or made available through any CannaStore Service are trademarks or trade dress of CannaStore. You may not use CannaStore’s trademarks without CannaStore’s prior written consent. For clarity, CannaStore’s trademarks and trade dress may not be used in connection with any product or service that is not CannaStore’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits CannaStore. All other trademarks not owned by CannaStore that appear in any CannaStore Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by CannaStore. 

  1. PATENTS

One or more patents owned by CannaStore apply to the CannaStore Services and to the features and services accessible via the CannaStore Services. Portions of the CannaStore Services operate under license of one or more patents. 

  1. LICENCE AND ACCESS

Subject to your compliance with this Agreement, including any applicable Service Terms and your payment of any applicable fees, CannaStore or its content providers grant you a limited, non-exclusive, non-transferable, non-sub licensable licence to access and make personal and non-commercial use of the CannaStore Services. This licence does not include any resale or commercial use of any CannaStore Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any CannaStore Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in this Agreement, including any Service Terms are reserved and retained by CannaStore or its licensors, suppliers, publishers, rights holders, or other content providers. No CannaStore Service, nor any part of any CannaStore Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of CannaStore without our express written consent. You may not use any Meta tags or any other “hidden text” utilizing CannaStore’s names or trademarks without our express written consent.

You may not misuse the CannaStore Services. You may use the CannaStore Services only as permitted by all laws applicable to you and you are solely responsible and liable for ensuring such compliance. The licences granted by CannaStore terminate if you do not comply with these Conditions of Use or any Service Terms.   You will fully indemnify and will hold CannaStore harmless for all costs and liability arising from your breach of this Agreement.

  1. YOUR ACCOUNT

You may need your own CannaStore account to use certain CannaStore Services, and you may be required to be logged into the account and have a valid payment method associated with it.

If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. Click here ( log in) to manage your payment options.

If you use any CannaStore Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorized manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access your information in the Your Account section of the website. Please see our Privacy  Page to access your personal information.

You must not use any CannaStore Service: (i) in any way that causes, or is likely to cause, any CannaStore Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, this Agreement or any other applicable terms and conditions, guidelines or policies.

  1. REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT

Visitors may post reviews, comments and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not, in the absence of a valid Contact form, the obligation) to remove or edit such content. If you believe that any content on or advertised for sale on any CannaStore Service contains a defamatory statement, or that your intellectual property rights are being infringed by an item or information on any CannaStore Service, please notify us by completing and submitting the appropriate Contact form and we will respond.

If you use the CannaStore Services to upload content relating to products or services, post customer reviews, comments, customer questions or answers, or other content generated by you for display on the website (including any images, video or audio, all together “content”), you grant CannaStore (a) a non-exclusive, royalty-free licence to use, reproduce, publish, make available, translate and modify such content throughout the world (including the right to sublicense these rights to third parties) and (b) the right to use the name that you submit in connection with such content. No moral rights are transferred by this provision.

You may delete your content from public view or, where such functionality is offered, change settings so that it is only shown to people to whom you grant access.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is posted: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory); and (iii) that you have all necessary rights, licenses, authorizations (including intellectual property licenses and consent to use personal information). You agree to indemnify CannaStore for all claims brought by a third party against CannaStore arising out of or in connection with the content and material you supply except to the extent that any liability arises from our failure to properly remove the content when it is notified of the illegal nature of the content (Contact Form) arising out of or on the grounds of, or originating from the content that you have communicated to us.

CannaStore is not responsible or liable for any content uploaded to the CannaStore Services by users of such services.

  1. INTELLECTUAL PROPERTY CLAIMS

CannaStore respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please follow our Notice and Procedure for Making Claims of Right Infringements.

  1. CANNASTORE SOFTWARE TERMS

In addition to these Conditions of Use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with CannaStore Services (the “CannaStore Software“).

  1. OTHER BUSINESS

Parties other than CannaStore operate stores, may provide services or sell product lines that are accessible on or through this website. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. CannaStore does not assume any responsibility or liability for the actions, product, and content of all of these or any other third parties. You can tell when a third party is involved in your transactions, and we may share your information related to those transactions with that third party. You should carefully review their privacy statements and other conditions of use.

  1. CANNASTORE’S ROLE

CannaStore allows third party sellers to list and sell their products at cannastore.com. In each such case this is indicated on the respective product detail page. While CannaStore as a platform provider helps facilitate transactions that are carried out on the CannaStore platform, CannaStore is neither the buyer nor the seller of the seller’s items.

CannaStore provides a venue for sellers and buyers to negotiate and complete transactions. Accordingly, the contract formed at the completion of a sale for these third party products is between buyer and seller where CannaStore acts as mediator/arbitrator. The seller is solely responsible for the sale of the products, shipping, pricing and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and seller. Because CannaStore wants the buyer to have a safer buying experience, CannaStore provides the “CannaStore guarantee” in addition to any contractual or other rights. For conditions relating to the sale by third parties to you on cannastore.com, see the Business Solution Agreement.

 

  1. OUR LIABILITY

We will do our utmost to ensure that availability of the CannaStore Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to CannaStore Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Our liability for direct damages under this Agreement as a result of breach of warranty, strict liability, and indemnity or under any other theory of liability whatsoever will be limited to €100.

In no event as a result of breach of warranty, strict liability, indemnity or under any other theory of liability whatsoever, will either party be liable to the other under this Agreement for: (i) any indirect, consequential, incidental, exemplary, punitive or special damages; or (ii) for any damages, whether direct, indirect, consequential, incidental, exemplary, punitive or special, characterized as lost revenue, lost savings or lost profits; even if such party has been advised of the possibility of such damages in advance. Regardless of whether such losses are deemed to be direct or indirect damages, CannaStore shall not be liable to you for any damages relating to a loss of content on or through the CannaStore Services.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

  1. APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. If you are a consumer and have your habitual residence in the EU, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence. We both agree to submit to the non-exclusive jurisdiction of the courts of the district of Luxembourg City, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Use in Luxembourg or in the EU country in which you live. The European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr.  If you would like to bring a matter to our attention, please contact us via Contact form.

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  1. ALTERATIONS TO SERVICE OR AMENDMENTS TO THE CONDITIONS OF USE

We reserve the right to make changes to any CannaStore Services, policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use the CannaStore Services. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

  1. WAIVER

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

  1. CHILDREN

We do not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18 you may use the CannaStore Services only with the involvement of a parent or guardian.

  1. OUR CONTACT DETAILS

This website is owned and maintained by CannaStore SARL.   Our contact information is below.

For CannaStore SARL:

CannaStore SARL,
Société à responsabilité limitée,
2b Ennert dem
Bierg L-5244
Sandweiler, Luxembourg

Registered in Luxembourg

RCS Luxembourg No:                                    *
Business Licence Number:    B233850              * 

  1. NOTICE AND PROCEDURE FOR MAKING CLAIMS OF RIGHT INFRINGEMENTS

If you believe that your rights are being infringed, you may fill out and submit Complaint via the Contact Form. We respond expeditiously to rights owners and their agents who complete and submit the Complaint to communicate concerns about any alleged infringement.

Upon receipt of a Complaint we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. Furthermore, in submitting a Complaint, you grant to CannaStore the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the Complaint submitted via the Contact Form to the parties involved in the provision of the allegedly infringing content. You agree to indemnify CannaStore for all claims brought by a third party against CannaStore arising out of or in connection with the submission of a Complaint via Contact Form.

Note on Third Party Seller Listings: Please keep in mind that Third Party Seller listings are merely hosted on cannastore.com and are posted solely at the direction of Third Party Sellers who may be contacted via their Seller Information page, accessible from any of their listings.

ISBN-10, Defined:  

“ISBN-10” stands for International Standard Book Number and is a ten (10) digit identifier that can be found on some book listings under Product Details.

Important Warning: giving false, misleading or inaccurate information in the Contact Form to CannaStore may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.

  1. NOTICE AND PROCEDURE FOR NOTIFYING CANNASTORE OF DEFAMATORY CONTENT

Because a lot of products are listed and many thousands of customer reviews and comments are hosted on cannastore.com, it is not possible for us to be aware of the contents of each product listed for sale, or each customer review or comment that is displayed. Accordingly, we operate on a “notice and action” basis. If you believe that any content on, or within a product advertised for sale on, the cannastore.com website contains a defamatory statement, please notify CannaStore immediately by completing and submitting a Report via this Contact Form.

Important Warning: giving false, misleading or inaccurate information in the Report via the Contact Form to CannaStore of Defamatory Content on cannastore.com may result in civil and criminal liability.

Procedures for monitoring onboarding stores and website content on CannaStore

CannaStore SARL Customer Support and CannaStore SARL IT Support monitors and reviews:

-Stores

This includes, but not limited to: Logo, Background image, Banner/s, Store’s name, Seller’s name, Store’s Policies (shipping, refund, return etc.), Products (image, text, description, price etc.), About section etc.

-Buyers

This includes, but not limited to: User’s profile picture, User’s name, User’s inquiries, User’s reviews, User’s posts in forum etc.

-Any interactive content

This includes, but not limited to: forum, inquiries, reviews etc.

-Overall website content

This includes, but not limited to: text, images, links, profile photos, etc.

CannaStore SARL Customer Support and CannaStore SARL IT Support conducts the on-boarding process

Onboarding process on CannaStore:

STEP 1: The vendor applies for CannaStore via this online form:

Vendor Register Now

To submit the application they have to agree to our:

Terms and Conditions

CANNASTORE Business Solutions Agreement

STEP 2: Customer support receives notification about new application and checks out the provided email and the store’s website. If everything looks good (for example: they do not sell any of the prohibited items) and they have address, contact number and email on their website) we approve the application.

If the vendor doesn’t have a website, CannaStore Support sends them an email requesting information about their business. Some of the stores have only physical stores, so we ask for Proof.

STEP 3: Once the store is approved, CannaStore Customer Support sends personal welcome email which contains formal request for the following documents:

  1. A photo of ID (Government issued ID, Passport, Driving Licence) with clearly visible name, address, state and expiration date.
  2. Proof of address: Bill not older than three months with matching address to the one in the ID document
  3. Documents for company:

-Extract from the central registry with the registration number

-Clearly visible and a passport photo of the director of the company.

  1. Certificate of Analysis (lab results) for all products that contain CBD and THC.

CannaStore Support offers help for any kind of advice the sellers may have need of.

STEP 4: The seller has access to their Dashboard where they can set up their store.

They can upload their: logo, background, banners, products, set shipping and return polices, upload the necessary documents etc. For each of these changes CannaStore Support and CannaStore IT Support get notification in the system. Then we approve or reject the submitted content.  

STEP 5: Once CannaStore Support receives the documents, the seller becomes a certified seller and they can sell their products, use CannaStore services and collect their earnings.

If the seller breaks CannaStore’s Business Solution Agreement at any point, their product/image/text will be removed or replaced and they will get email with full explanation and request to not break the CannaStore’s Business Solution Agreement again.

If they repeatedly do so, CannaStore Support and CannaStore IT Support will take more strict measures.

CannaStore Support and CannaStore IT Support have full access to Dashboards of each store and can make necessary changes or, if necessary, completely shut down the store.

CannaStore Support and CannaStore IT Support continue to monitor the site and all of its content on daily basis and act accordingly immediately.

Restrictions and limitations on CannaStore SARL

CannaStore offers ONLY Cannabis-derived and Cannabis-related products.

The list of Prohibited Cannabis-derived and Cannabis-related products is the following:

-Products that contain THC>0.2%

-Buds/Flowers

-Leaves

-Seeds

-Living Plants

-Joints

CannaStore does not allow posting links anywhere on CannaStore, does not allow any materials that do not comply with all applicable Laws (including without limitation all marking and labeling requirements) does not allow any materials that contain any false, misleading infringing, defamatory, obscene or sexually explicit materials.

CannaStore does not allow customers to make purchases if the store doesn’t ship in his/her country.

Actions taken if a Store/Seller breaks CannaStore’s Business Solution Agreement

If the Seller uploads a product that is not Cannabis-derived or Cannabis-related

OR if it is Cannabis-derived or Cannabis-related product which is listed on the Prohibited Cannabis-derived and Cannabis-related products OR in any way breaks CannaStore’s Business Solution Agreement, their product/image/text will be removed or replaced. They will get personalized email from CannaStore Support with full explanation and a request not to upload/use such products/images/text in future and also remind them of the list of prohibited items and the CannaStore’s Business Solution Agreement.

If the seller repeatedly does so, the CannaStore Support and CannaStore IT Support will take more strict measures.

If a Seller breaks CannaStore’s Business Solution Agreement in any way, the Customer Support and CannaStore IT Support will take actions. These actions can be:

-Removal/Replacement of the product

-Removal/ Replacement of the image/text or any content displayed anywhere on CannaStore site

-Formal Warning

-Temporary disable the Seller’s Account

-Permanently disable Seller’s Account

-Take legal actions

CannaStore Support and CannaStore IT Support have full access to Dashboards of each store and can make necessary changes or, if necessary, completely shut down the store.

CannaStore’s system notifies the Customer Support and IT Support Team upon each change the Sellers make.

CannaStore Support and CannaStore IT Support continue to monitor the site and all of its content on daily basis and act accordingly immediately.

 

ADDITIONAL CANNASTORE SOFTWARE TERMS

  1. Use of the CannaStore Software. You may use CannaStore Software solely for purposes of enabling you to use and enjoy the CannaStore Services as provided by CannaStore, and as permitted by the Conditions of Use, these Software Terms and any Service Terms. You may not incorporate any portion of the CannaStore Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the CannaStore Software or otherwise assign any rights to the CannaStore Software in whole or in part. You may not use the CannaStore Software for any illegal purpose. We may cease providing any CannaStore Software and we may terminate your right to use any CannaStore Software at any time. Your rights to use the CannaStore Software will automatically terminate without notice from us if you fail to comply with any of these Software Terms, the Conditions of Use or any other Service Terms. Additional third party terms contained within or distributed with certain CannaStore Software that are specifically identified in related documentation may apply to that CannaStore Software (or software incorporated with the CannaStore Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any CannaStore Service is the property of CannaStore or its software suppliers and protected by Luxembourg and international copyright laws.
  2. Use of Third Party Services. When you use the CannaStore Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.
  3. No Reverse Engineering. Unless explicitly permitted under applicable mandatory law, you may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the CannaStore Software, whether in whole or in part, or create any derivative works from or of the CannaStore Software.
  4. Updates. In order to keep the CannaStore Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

 

Conditions of Sale

These Conditions of Sale govern the sale of products by CannaStore SARL to you. For conditions relating to the sale by third parties to you on CannaStore see the Business Solution Agreement. We offer a wide range of CannaStore Services, and sometimes additional terms may apply. When you use an CannaStore Service (for example Your Profile, Gift Cards or CannaStore applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that CannaStore Service (“Service Terms“). If these Conditions of Sale are inconsistent with the Service Terms, those Service Terms will control.

Please read these conditions carefully before placing an order with CannaStore SARL. By placing an order with CannaStore SARL, you signify your agreement to be bound by these conditions.

  1. OUR CONTRACT

When you place an order to purchase a product from CannaStore, we will send you an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail“). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we’ve dispatched the product to you (the “Dispatch Confirmation E-mail“). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail. Your contract is with CannaStore Sarl. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product.

You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the Your Account area of the web site. For each delivery, we will inform you in our Dispatch Confirmation E-mail if an electronic invoice is available. For further information about electronic invoices and instructions on how to receive a paper copy please refer to our help pages.

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

  1. RIGHT OF CANCELLATION UP TO 14 DAYS, EXCEPTIONS TO CANCELLATION AND OUR VOLUNTARY RETURNS GUARANTEE

STATUTORY RIGHT

Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services.

You must inform us (CannaStore Sarl, 2b Ennert dem Bierg, L-5244 Sandweiler Luxemburg) of your decision to cancel your order. You may submit your request according to the instructions and forms available on our Contact form.To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item to the seller.

For additional information on the scope, content and instructions for the exercise, please contact CannaStore Customer Support: support@cannastore.com.

Please note that CannaStore hosts independent licensed sellers. Each of them has their own shipping/cancelation/return/refund policy. You can find them under each product and in each store under Policies Tab.

Unless otherwise specified, CannaStore will apply the standard policies.

EFFECTS OF CANCELLATION

We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. If reimbursement occurs after the maximum time period mentioned above, the amount due to you will as of right be increased.

Note that you must send back the goods by following the instructions available on the store policy no later than 14 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

EXCEPTIONS TO THE RIGHT OF CANCELLATION

The right of cancellation does not apply to:

  • the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
  • the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;
  • the supply of goods made to your specifications or clearly personalized;
  • the supply of goods which may deteriorate or expire rapidly;
  • a service if CannaStore has fully performed it and you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
  • the supply of digital content (including apps, digital software, eBooks, MP3, etc.);

Without prejudice to your statutory rights, CannaStore provides you with the following voluntary returns guarantee:

All products from the CannaStore sites can be returned within 30 days of receipt of the products to CannaStore if the products are complete and are in an unused and undamaged condition. For shrink-wrapped and/or sealed data media (for example CDs, audio cassettes, VHS videos, DVDs, PC and video games and software) this means that we only take back the products in the unopened shrink wrap film or with an undamaged seal. The products are to be returned via our Returns Support Centre. This voluntary returns guarantee does not apply to digital products or software.

If you return products according to this voluntary returns guarantee, we will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. Likewise the transport risk and return costs are borne by you. The costs of delivery and return are only refunded for returns of clothing or shoes from our sites. This returns guarantee does not affect your statutory rights and therefore does not affect your right of cancellation as described above.

  1. PRICING AND AVAILABILITY

All prices are inclusive of legally applicable VAT.

We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.

  1. PRODUCT INFORMATION

Unless expressly indicated otherwise, CannaStore is not the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Ingredients may also change. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

For healthcare products, in the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product or contact the manufacturer. Content on this site is not intended to substitute for advice given by a medical practitioner, pharmacist or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition. CannaStore accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.

You are responsible to check whether there is an age restriction or a prohibition to purchase the products in your jurisdiction. Some of the products may have intoxication effects and may be habit-forming. Marijuana can impair concentration, coordination and judgement. Do not operate motor vehicles or machinery under the influence of this drugs. There are many health risks associated with the consumption of this product.

You must not order or consume products available through the CannaStore where they are prohibited in your local jurisdiction, and you agree that we are not liable for any consequences if you do so. 

All THC products on CannaStore have THC<0,2%

  1. CUSTOMS

When ordering products from CannaStore for delivery outside of the EU, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from CannaStore, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.  

  1. 1-CLICK ORDERING

1-Click ordering is the fastest and easiest way to order products safely and securely from CannaStore. If you are using a public or shared computer terminal, we strongly recommend that you deactivate 1-Click ordering when you are not at the computer.

  1. OUR LIABILITY

CannaStore and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

  1. APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg (with the exception of its conflict of law provisions), and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of the District of Luxembourg City, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Sale in Luxembourg or in the EU country in which you live. If you are a consumer and have your habitual residence in the EU, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence.

  1. AMENDMENTS TO THE CONDITIONS OF SALE

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

  1. WAIVER

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

  1. CHILDREN

We do not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18 you may only use cannastore.com with the involvement of a parent or guardian.

  1. OUR CONTACT DETAILS

Our contact details are:

CannaStore SARL,
Société à responsabilité limitée,
2b Ennert dem Bierg,
L-5244 Sandweiler
Luxembourg

Registered in Luxembourg

Disclaimer

CannaStore does not promote, condone or advocate licit or illicit drug use. CannaStore cannot be held responsible for material on its website pages, webpages of the stores CannaStore hosts, or pages to which we provide links, which promote, condone or advocate licit or illicit drug use or illegal activities.
While CannaStore endeavors to keep the information up to date and correct, we make no representations or warranty of any kind, express or implied, including the warranties of merchantability and fitness for a particular purpose, or assumes any legal liability or responsibility for the accuracy, completeness, suitability or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights. In no event shall CannaStore be liable for any special, indirect or consequential damages in connection with the information contained within these pages or pages to which we provide links. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of CannaStore website.
CannaStore reserves the right to make changes and improvements to any information contained within these website pages, at any time and without notice and cannot be held responsible for any inconveniences caused by subsequent changes.

1. Medical disclaimer
No advice
CannaStore contains general medical information.
The medical information is not medical advice and should not be treated as such.

No warranties
The medical information on CannaStore website is provided without any representations or warranties, express or implied.
Without limiting the scope of Section 3.1, we do not warrant or represent that the medical information on this website:
(a) will be constantly available, or available at all; or
(b) is true, accurate, complete, current or non-misleading.

Medical assistance
You must not rely on the information on CannaStore website as an alternative to medical advice from your doctor or other professional healthcare provider.
If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider.
If you think you may be suffering from any medical condition, you should seek immediate medical attention.
You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information on our website.

Interactive features
CannaStore website includes interactive features that allow users to communicate with us.
You acknowledge that, because of the limited nature of communication through CannaStore website’s interactive features, any assistance you may receive using any such features is likely to be incomplete and may even be misleading.
Any assistance you may receive using any of CannaStore website’s interactive features does not constitute specific advice and accordingly should not be relied upon without further independent confirmation.

Limits upon exclusions of liability
Nothing in this disclaimer will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.

2. Legal disclaimer
CannaStore is made for educational purposes only as well as to give you general information and a general understanding of the law, not to provide specific legal advice. By using CannaStore you understand that there is no attorney client relationship between you and CannaStore. CannaStore Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
In addition, cannabis remains an illegal Class I drug in some countries. All activities related to cannabis which are currently illegal under the federal laws of these states should be consulted with lawyers in these particular countries and nothing contained on CannaStore Site is intended to assist in any way with violation of applicable law.

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